Responsible Gaming

Observe: Responsible gaming at betus-casino means approaching play as entertainment, spending only what you can afford, and keeping control over time and money. Expand: We provide practical tools (limits, time-outs, and self-exclusion), clear information, and access to confidential help so you can make informed choices. Reflect: If gambling stops being fun or begins to affect your life, we will support you with immediate account controls and referral to professional resources in Canada.

Risk Awareness

Observe: Problems often develop gradually. Recognizing early signs helps you act before harm occurs.

• Increasing bet sizes or chasing losses after a bad session
• Thinking about gambling during work, school, or family time
• Spending more time or money than planned; difficulty stopping
• Hiding play from loved ones; feeling guilty or irritable when not playing
• Borrowing money, using credit for gambling, or missing bills
• Gambling to escape stress, anxiety, or depression

Expand: Financial strain, relationship conflict, and reduced performance at work or study are common risk signals. Under Canadian standards, players should set budgets, avoid credit-funded play, and seek early help.

Reflect - Quick self-check (answer Yes/No):

1. Do you gamble with money needed for essentials (rent, food, bills)?
2. Have you tried and failed to cut down on gambling?
3. Do you chase losses or return quickly after losing to win money back?
4. Have friends/family expressed concern about your gambling?
5. Do you feel restless or irritable when you try not to gamble?
6. Have you lied about the amount of time or money spent gambling?
7. Has gambling caused financial, work, or relationship problems?
8. Do you use gambling to cope with low mood, stress, or loneliness?

If you answered "Yes" to two or more, consider using our tools below and contacting a Canadian support service.

Limits & Tools

Observe: betus-casino on betus-ca.com provides configurable player controls in your account to help you manage spend and time.

Deposit limits (daily/weekly/monthly)

1. Sign in at betus-ca.com and go to Account > Responsible Gaming > Limits.
2. Select Deposit Limits and choose a period: Daily, Weekly, or Monthly.
3. Enter your preferred cap (e.g., Daily: 50 CAD; Weekly: 150 CAD; Monthly: 400 CAD).
4. Confirm. Lowering a limit applies immediately; increasing may require a 24-hour cooling-off and confirmation.

Note: Limits operate on a rolling period. Once reached, additional deposits for that period are blocked.

Time management (session timer and reality checks)

1. Account > Responsible Gaming > Time Management.
2. Enable a session timer (e.g., 30, 60, 90 minutes). You will receive on-screen reminders and can log out or continue.

Short breaks (Time-Out 24-72 hours)

1. Account > Responsible Gaming > Time-Out.
2. Select a pause length (24, 48, or 72 hours) and confirm.
3. During Time-Out you cannot deposit or wager; login may be restricted. The account reactivates automatically when the period ends.

Expand: These tools align with Canadian safer-gambling best practices. Use them proactively and review your limits monthly.

Reflect: Set modest limits, avoid credit-funded play, and combine deposit caps with session reminders for best results.

Self-Exclusion

Observe: Self-exclusion is a stronger safeguard that blocks access to your account for a chosen period.

How to self-exclude on betus-ca.com

1. Go to Account > Responsible Gaming > Self-Exclusion.
2. Choose duration: 6 months, 1 year, 2 years, 5 years, or lifetime.
3. Read the key consequences and tick the confirmation box.
4. Click Confirm. You will receive a confirmation email at your registered address.
5. If you need assistance, email [email protected] or use 24/7 live chat (site footer).

Consequences and funds

• Login, deposits, and wagering are disabled for the self-exclusion period.
• Any real-money balance may be withdrawn by contacting support; bonus funds and pending bonuses are voided per terms.
• Marketing communications will be stopped where technically feasible.
• Lifetime exclusion is irreversible. Fixed-term exclusions cannot be shortened; reactivation after expiry may require additional checks.

Expand: betus-casino's self-exclusion applies only to our site. We are not affiliated with Canadian provincial self-exclusion programs (e.g., Ontario's My PlayBreak). Consider enrolling with your provincial program as an added safeguard.

Reflect: If you are considering self-exclusion, also contact a Canadian support service for counseling and relapse-prevention planning.

Support Resources

Observe: Independent, confidential help is available 24/7 across Canada and internationally.

Local support (Canada)

• ConnexOntario (ON): 1-866-531-2600, connexontario.ca - 24/7; English/French; interpreter services available.
• BC Gambling Support Line (BC): 1-888-795-6111, bcrpg.ca - 24/7; multilingual; confidential.
• Alberta Health Services Addiction Helpline (AB): 1-866-332-2322, albertahealthservices.ca - 24/7; interpreter on request.
• Manitoba Addictions Helpline (MB): 1-855-662-6605, afm.mb.ca - 24/7; English; referral to gambling counseling.
• Saskatchewan HealthLine: 811 (toll-free), saskhealthauthority.ca - 24/7; triage and referrals for gambling.
• Québec Info‑Social: 811, quebec.ca - 24/7; French/English counseling and referrals.
• Nova Scotia Gambling Support Network (NS): 1-888-347-8888 - 24/7; counseling and resources.
• Wellness Together Canada (national mental health/substance use): 1-866-585-0445, wellnesstogether.ca - 24/7; English/French.
• Kids Help Phone (youth): 1-800-668-6868 or text CONNECT to 686868 - 24/7; English/French.
• Across other provinces/territories: Dial 811 or visit 211.ca for routing to local gambling support services.

Self-exclusion schemes by country

• UK: GamStop (gamstop.co.uk) - free, nationwide online self-exclusion.
• Spain: RGIAJ Register (ordenacionjuego.es) - governmental self-exclusion.
• Note for Canada: Provincial self-exclusion applies to locally regulated venues/sites; it does not automatically apply to betus-casino.

Blocking and filtering tools

• Gamban: gamban.com - device-level gambling site/app blocking.
• BetBlocker: betblocker.org - free, multi-platform gambling blocker.
• Cold Turkey Blocker: getcoldturkey.com - website/app blocking and scheduling.

Family support

• Gam-Anon: gam-anon.org - support for families and friends.
• Gambling Therapy Family & Friends: gamblingtherapy.org - moderated forums and groups.

Expand: All services are confidential and independent of betus-casino. When in immediate distress, call 911 or your provincial crisis line.

Reflect: Professional counseling improves outcomes, especially when combined with self-exclusion and blocking tools.

Help for Family

Observe: Concerned families play a key role but should avoid confrontation that can increase secrecy.

• Choose a calm time; focus on specific behaviours and impacts, not blame.
• Use "I" statements and offer to help contact a support service.
• Encourage practical steps: budget control, blocking software, and counseling.

Expand - Where to get support:

• Gam-Anon (gam-anon.org) - meetings and resources for loved ones.
• Gambling Therapy Family & Friends forums - peer discussion and guidance.
• In Canada, dial 811 or visit 211.ca to find local family counseling programs.

Reflect - Next steps: If the person is at risk of harm, seek professional help immediately (e.g., provincial helplines). Help them activate self-exclusion and blockers and consider a referral to a licensed psychotherapist experienced in addiction.

Operator's Commitment

Observe: betus-casino monitors gameplay patterns to identify potential risk while respecting privacy.

• Risk checks: We review indicators such as rapid deposit escalations, extended sessions, repeated time-outs, declined payments, and chasing losses.
• Interventions: In-risk cases, we may display in-session reminders, suggest limits/self-exclusion, or temporarily restrict features.
• Proactive contact: Our team may contact you via registered email if sustained risk indicators occur. We will not discuss account details with third parties.
• Data and jurisdiction note: Services are offered via betus-ca.com from outside Canada (operations historically in Costa Rica). We are not licensed by Canadian provincial regulators; our safer-gambling measures are provided in addition to, not instead of, provincial protections.

Expand: We train staff on responsible gambling, flag high-risk patterns, and prioritize harm minimization over revenue.

Reflect: You remain in control. Use the tools provided and seek independent support whenever risk increases.

Updates

Observe: We may update this page to reflect changes in tools, procedures, or laws.

• Notification methods: Email to your registered address, on-site banner, and/or messages in Account > Notifications.
• Version control: Material changes are time-stamped and archived upon request.

Reflect: Please review this page regularly and adjust your limits whenever your circumstances change.

Last updated: 27 Oct 2025

Contact & Feedback

Responsible Gaming contact (betus-casino):

• Email: [email protected]
• Live chat: 24/7 via the site footer at betus-ca.com
• Phone: A dedicated RG phone line is not currently available in Canada; please use chat or email for the fastest assistance.
• Mailing/HQ note: Operational base historically in San Jose, Costa Rica (no Canadian service address).

Feedback and self-control requests: Use the form below for limit changes, time-outs, or self-exclusion assistance. We aim to respond within 24 hours.

Full name

Account email

Request type
Set/Lower deposit limit Time-Out (24-72h) Self-Exclusion (6m-lifetime) Marketing opt-out General responsible gaming support
Details (include desired limits or period)

Submit request

Confidentiality: Your request is handled by trained staff and used solely to process safer-gambling controls and support, per our privacy policy.